Cancellation and Refund

Simson Cancellation and Refund Policy

In keeping with software industry standards, SIMSON softwares. ("SIMSON") has adopted the following return, cancellation and refund policy for our insurance agency management software

  • Upon cancellation of any end-user license to use the SIMSON software ("license", "software", respectively), 70% refund of the amount actually paid to SIMSON for such license will be granted to the customer who requested such cancellation, whether orally or in writing or by electronic means, provided that such cancellation is made not later than 15 days as of the date on which the relevant license was purchased. Any refund will be made according to the original payment method of the relevant customer.
  • The afore mentioned provision shall not apply in cases where a license was purchased by a customer following a trial period of the software or any version there of at least 15 calendar days from the date of downloading it, during which the customer was afforded with an opportunity to evaluate the software prior to making a decision to purchase a license. However, if a cancellation is requested despite such trial period, Simson at its sole discretion may agree to refund the customer, based on a reasonable explanation of the cancellation request.
  • All returns and cancellations require a cancellation authorization number, which can be obtained by contacting SIMSON Support Desk
  • Licenses for configure-to-order, personalized or other customized versions of the software may not be cancellable or refunded under any circumstances, unless SIMSON specific written consent is given for such cancellation.
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